Policies and
Legal Documents

Customer Terms (SFOA)

Our Standard Form of Agreement outlines the key terms and conditions governing your broadband service with Ezi Broadband, including plan details, pricing, and your rights as a customer.

Website Terms and Conditions

These terms govern your use of the Ezi Broadband website, including any content, features, and services available through the site. By accessing our website, you agree to be bound by these terms.

Privacy Policy Statement

This statement explains how Ezi Broadband collects, uses, stores, and discloses your personal information in accordance with Australian Privacy Principles.

Company Privacy Policy

Our Company Privacy Policy details the broader privacy practices and commitments of Ezi Broadband as an organisation, covering our obligations under the Privacy Act 1988.

Acceptable Use Policy

This policy sets out the rules for acceptable use of Ezi Broadband's network and services, including prohibited activities such as spamming, hacking, and illegal content distribution.

Financial Hardship Policy

If you're experiencing financial difficulty, this policy outlines the support and flexible payment options Ezi Broadband can offer to help you stay connected.

Complaints Handling Policy

This policy details how Ezi Broadband manages and resolves customer complaints in a fair, transparent, and timely manner, including escalation options and external dispute resolution.

Compliments and Complaints

We value your feedback whether it's praise for great service or a concern that needs addressing. This page explains how you can share compliments or lodge a complaint.

Part E — nbn® Services

Part O — nbn® Fibre Upgrade