Compare nbn^® Plans

Switching is a lot easier than most people expect, and the part that surprises everyone is that you don't need to contact your current provider at all. You enter your address so we can check what's available, choose the plan you want, and we arrange the changeover from our end. Your old service is closed off automatically as part of that process, which means there's no cancellation call to make and no being talked into staying by a retention team. The one thing worth doing before you start is checking whether your current provider will charge you to leave, because if you're partway through a contract term or still paying off a modem, that cost sits with them and it's the only part of the process we can't take care of for you.

Signing up takes about five minutes, and the changeover itself is usually done the same day or the next business day. That's because if you're already connected to the nbn® and staying on the same type of connection, nothing physical needs to change at your property. It's a change of provider rather than a new installation, so it's largely an administrative process happening in the background. If you're connecting to the nbn® for the first time, or your connection type is changing as part of the move, it can take longer and may need a technician to visit.

In a lot of cases yes, though it depends on the modem you've got. Plenty of modems supplied by other providers will work perfectly well on our network once the settings have been updated, and our team can talk you through making those changes over the phone. Some modems are locked to the provider that supplied them, which means they can't be used elsewhere no matter what settings you change, and in that case you'd need a different one. Rather than finding out the hard way after you've already switched, give us a call before you commit and tell us the make and model. We'll let you know whether yours will work and what's involved if it does.

There are four things worth checking, and they matter in roughly this order.The ongoing price rather than the promotional one. Almost every provider advertises a discounted rate for the first six or twelve months. The number that actually matters is what you'll be paying in month thirteen, once the discount has run out and you've stopped thinking about it.What's available at your address. The top speed you can get is decided by the infrastructure already in the ground outside your house, not by which provider you sign up with.The typical evening speed. A plan's name describes its maximum speed. The evening figure is much closer to what you'll actually experience when everyone in the neighbourhood is online at once.Whether you're locked in. A cheap plan attached to a two year contract with an exit fee isn't really cheap, it's just cheap for as long as nothing in your life changes.

The speed tiers themselves are identical across every provider, because they all come from the same wholesale network and nobody can invent a tier that doesn't exist. What varies is which of those tiers a provider chooses to sell, what they charge for them, and how well the connection holds up during the busiest hours of the evening. That last part comes down to how much network capacity each provider buys, which is an invisible decision made well behind the scenes.